New Laptop? Sort of?
- Dr. Sheexy
- Site Admin
- Posts: 3870
- Joined: Sun May 21, 2006 9:49 pm
- Location: Texas
So I recently sent my laptop in for repairs since my warranty was ending soon, that's why I've been gone for a bit, and I just got it back and it was kinda surprising.
First thing I notice is they replaced the whole upper half of the laptop, new screen new lid new everything. Which is nice cause I complained about some dead pixels etc.
But also now I've got one of those fingerprint scanners, I never had that before. Neat I guess?
But then I turn the computer on, and it turns out I also got a new harddrive... or at least they formatted my old one... and the recovery partition... Kinda annoying cause none of the issues I said to fix had anything to do with that. At least I backed up everything I need.
Also I have a new keyboard, and they wrote that they repaired it for me, but I had no idea anything was wrong with it?
And also the whole bottom of the laptop is new.
The only thing they didn't replace is my touch pad and the upper casing of the bottom of the laptop. And I actually complained about the touch pad... so I dunno what to make of this.
So yeah, I don't really know what happened with this whole warranty repair thing.
I dunno whether to complain or be happy.
First thing I notice is they replaced the whole upper half of the laptop, new screen new lid new everything. Which is nice cause I complained about some dead pixels etc.
But also now I've got one of those fingerprint scanners, I never had that before. Neat I guess?
But then I turn the computer on, and it turns out I also got a new harddrive... or at least they formatted my old one... and the recovery partition... Kinda annoying cause none of the issues I said to fix had anything to do with that. At least I backed up everything I need.
Also I have a new keyboard, and they wrote that they repaired it for me, but I had no idea anything was wrong with it?
And also the whole bottom of the laptop is new.
The only thing they didn't replace is my touch pad and the upper casing of the bottom of the laptop. And I actually complained about the touch pad... so I dunno what to make of this.
So yeah, I don't really know what happened with this whole warranty repair thing.
I dunno whether to complain or be happy.
- Dr. Sheexy
- Site Admin
- Posts: 3870
- Joined: Sun May 21, 2006 9:49 pm
- Location: Texas
- Tyrfillich
- Evil Sword
- Posts: 174
- Joined: Mon Nov 16, 2009 2:18 am
- Location: Hell. It's hot here.
Hm. It depends on how much of a hassle the touchpad is - to be honest right up until you mentioned that I thought they might have simply sent you a new computer.
Look at it this way Sheexy, it was under warranty so you got some expensive repairs and upgrades done for free - even if not the one you originally wanted. In the long run it will be cheaper as you won't need to have those repairs and upgrades performed in future.
Look at it this way Sheexy, it was under warranty so you got some expensive repairs and upgrades done for free - even if not the one you originally wanted. In the long run it will be cheaper as you won't need to have those repairs and upgrades performed in future.
- Dr. Sheexy
- Site Admin
- Posts: 3870
- Joined: Sun May 21, 2006 9:49 pm
- Location: Texas
Yeah I'm trying to think that way, but I've been messing with the laptop and I think I'm gonna have to send it back.
The main issue I sent it in for was that the fan was running constantly and being really noisy, and it sounds louder than it did before I sent it in right now.
Got 90 days to figure this out, I'm gonna mess around with it and see if the fan quiets down.
Argh, I have such bad luck with customer support things.
EDIT: I realize I got a lot of free stuff out of this, but the problem is still there so I'm complaining XD
The main issue I sent it in for was that the fan was running constantly and being really noisy, and it sounds louder than it did before I sent it in right now.
Got 90 days to figure this out, I'm gonna mess around with it and see if the fan quiets down.
Argh, I have such bad luck with customer support things.
EDIT: I realize I got a lot of free stuff out of this, but the problem is still there so I'm complaining XD
- Dr. Sheexy
- Site Admin
- Posts: 3870
- Joined: Sun May 21, 2006 9:49 pm
- Location: Texas
Geez, that's really rough... good luck getting it all sorted out! Despite the issues you're having, hopefully they'll fix the rest of them and you'll pretty much end up with a new laptop.
I did the same thing with my screen before the warranty expired... it was having a stupid problem where it'd not turn on properly the first time you tried. I sent it off THAT DAY, and got a replacement the next morning... the newest model in that size! Dell ftw!
I did the same thing with my screen before the warranty expired... it was having a stupid problem where it'd not turn on properly the first time you tried. I sent it off THAT DAY, and got a replacement the next morning... the newest model in that size! Dell ftw!
DeadWolf,
I totally agree that most touch pads aren't very good (though I can honestly say that my Mac's touch pad converted me to the point I prefer it to a mouse). I use a Logitech wireless mouse for my work laptop. However, if Sheexy's computer's touch pad is not working, the solution shouldn't be to just carry around a wireless mouse. Having to bring things with the machine seriously takes away the portability of a laptop. I hate having to pack a power cord or mouse with me if I'm taking my computer for a brief outing or a class.
Good luck, Sheexy!
manaman
I totally agree that most touch pads aren't very good (though I can honestly say that my Mac's touch pad converted me to the point I prefer it to a mouse). I use a Logitech wireless mouse for my work laptop. However, if Sheexy's computer's touch pad is not working, the solution shouldn't be to just carry around a wireless mouse. Having to bring things with the machine seriously takes away the portability of a laptop. I hate having to pack a power cord or mouse with me if I'm taking my computer for a brief outing or a class.
Good luck, Sheexy!
manaman
- Dr. Sheexy
- Site Admin
- Posts: 3870
- Joined: Sun May 21, 2006 9:49 pm
- Location: Texas
- Abdul_Moti
- Specter
- Posts: 341
- Joined: Thu Dec 04, 2008 6:32 am
- Location: Special Region of Yogyakarta, INA